Supervisor of Hospitality and Kitchen Staff

Supervisor of Hospitality and Kitchen Staff – Filled

This supervisory position is the wheel that keeps the ranch moving smoothly & efficiently. This position requires an individual who is passionate about creating positive guest feedback and can manage our staff of 5-6 housekeepers and kitchen personnel. This individual will be a self-starter, with the ability to “jump in” on a wide variety of tasks with the ultimate goal of making the ranch the most delightful place possible.

Please review the duties & abilities listed below to see if you’d be a good fit.

REPORTS TO: General Manager (Ellen)

DUTIES:

• Guest Liaison:

  • Ensure guest satisfaction throughout weekly stays
  • Work with Facilities Manager to report necessary repairs in the house
  • Work with Barn Manager to ensure all guest requests for specific activities are met
  • Work with the Marketing/Events manager to prepare and manage events

• Manage House Staff (Housekeepers):

  • Oversee/assist housekeepers complete freshening of rooms on a daily basis
  • Oversee/assist housekeepers complete ranch turn-over on Wednesday mornings and Saturday afternoons
  • Oversee/assist housekeepers complete ranch turnover again on Sunday mornings if the ranch hosts a destination wedding or corporate event the previous night.
  • Ensure cleanliness of common areas throughout the day

• Manage Kitchen Staff (Head Cook, Assistant Cook, Dishwasher):

  • Oversee/assist kitchen staff get meals out in a timely and organized fashion
  • Approve and oversee Head Cook’s food orders
  • Provides “local expert” Public Health Food Safety Code knowledge & skills
    • Studies regulations & previous inspection reports
    • Rapid cooling techniques
    • Safe food temperature ranges (cooking and holding)
    • Identifies and corrects environmental “weaknesses”
    • Establishes “student” relationship with Public Health Inspector in her consulting role
    • Assures compliance with all health codes, for example:
      • Teaching and enforcing proper hand-washing
      • Teaching and enforcing proper food storage
      • Daily cleanliness inspections

• Assist General Manager (Ellen):

  • Write weekly staff schedule 
  • Monitoring the weekly guest schedule and making adjustments to staff assignments according to guest requests/needs, scheduled special events, etc., throughout the week
  • Planning airport transportation as needed – rotating it among all staff
  • Accommodating fluctuations in guest census with adequate staffing

ABILITIES:

• Management Experience (2+ years)
• Hospitality Experience (2+ years)
• Organizational Abilities
• Outstanding written and verbal communication skills
• Ability to take direction from General Manager
• Exceptionally high standard of cleanliness
• Self-starter
• Honest, open communication skills
• Ability to work as a team
• All staff jump into “other” jobs as needed at the moment
• Modeling appropriate behaviors, including dining room and table etiquette, sparkling conversation, seeing and picking up trash

Think you’d be the perfect Ranch Host? Please review our Employment Expectations before submitting an application. We will be in touch shortly. Thanks!